Select an owner in a widget.
You can review all cases currently assigned to a specific owner. When you select an owner in a widget, the Dashboard opens the Case Overview by Owner page. For each case, the table includes the following details:
Severity of the case
Current stage of the case
Length of time that the case has been assigned to the owner
Time since the case was created
Time since the case was last updated
To determine when the owner received a particular case, hover over the Owned field. If you hover over the Created and Last Updated fields, the Dashboard shows the specific date and time that the case was created or last updated, respectively.