Viewing Group Cases in a Grid View

Prerequisite:

At a minimum, you should have Read permission on cases to view case information. If you want to edit a case from here, then you should have Write permission.

Do one of the following:

• From the View menu, select My group's cases.

• If you belong to the Administrators' group: from the View menu,

  • Select My group's cases to see cases owned by your group, or
  • Select A group's cases then select a group from the Users Selector popup.
• In the Cases resource tree in the Navigator panel, right-click a case group and select Show Cases.

The cases are displayed on a channel.

On a case channel:

• Click any case in the grid to work with the case individually.

• You can also:

  • Right-click any column heading to get a menu of column configuration options.
  • Right-click any individual case's fields to get a menu of case handling options, described as follows.

  Option	Description
  Edit Case	Open a case in the Inspect/Edit panel for editing.
  Delete Case	Delete the selected case.
  Case Detail Channel	Display the base events added to the case.
  Export to external system	Export the case to an external tracking system.
  Edit Case by ID	Find a case by its Display ID value.
  Find Case in Navigator	Expand the group where this case belongs and highlight the case.
  Lock Case	Prevent other users from making changes to the case.