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Closing a Case

  1. Display the case's editor.
  2. Lock the case, if not locked.
  3. On the Attributes panel, change the Stage attribute to Closed.
  4. In the History panel, optionally select a Reason for Closure. Selecting a reason for closure without changing the stage does not consider the case closed.
  5. Click OK to save and close the case editor.

The next time you redisplay the case's editor, the status at the top of the panel indicates that Stage is Closed.