Within the same ESM installation, you can copy event details from Case A (the source case) to Case B (the destination case), for situations where those two cases are similar but tracked separately. If Case A is deleted, the copied events in Case B are still available on Case B’s Events panel. You can only copy event details between two existing cases.
To copy events directly from the source case:
Open the destination case for editing. Locking the destination case is not required.
Display the source case’s Events tab, right-click the event(s), and select Add Event(s) to Case.
On the Case Selector popup, select the destination case.
Console adds the events and displays the destination case’s Events tab.
Note: You can also copy events into a case from any event viewer, like an active channel, query viewer, case details channel, or data monitor. See Creating or Updating a Case from Displayed Events.