Basic Mapping Definition

Required Field Mappings

AccuWork Field BMC Remedy Field
remedyKey AccuWorkKey
remedyLink AccuWorkIssueLink

Field Mappings

AccuWork Field Type BMC Remedy Field Type Synchronization Type
AssignedGroup Text Assigned Group CharacterField two-way
AssignedSupport Company Text Assigned Support Company CharacterField two-way
AssignedSupport Organization Text Assigned Support Organization CharacterField two-way
assignedTo User Assigned To CharacterField two-way
ClientSensitivity Choose Client Sensitivity SelectionField two-way
Company Choose Company SelectionField two-way
ContactCompany Text Contact_Company CharacterField two-way
dateSubmitted Timestamp Detected on Date DateTimeField two-way
description Text Description CharacterField two-way
FirstName Text First Name CharacterField two-way
Impact Choose Impact SelectionField two-way
LastName Text Last_Name CharacterField two-way
PhoneNumber Text Phone_Number CharacterField two-way
priority Choose Priority SelectionField two-way
productName Choose Product Name CharacterField two-way
ReportedSource Choose Reported Source SelectionField two-way
Service_Type Choose Service Type SelectionField two-way
shortDescription Text Summary CharacterField two-way
status Choose Status SelectionField two-way
submittedBy User Submitter CharacterField two-way
Urgency Choose Urgency SelectionField two-way
VIP Text VIP SelectionField two-way