Troubleshooting AccuSync Management Console Problems

Following are some problems you might encounter when starting the AccuSync Management Console and the steps to take to avoid and correct them.

AccuSync services are unavailable

If the AccuSync server is not running when you start the AccuSync Management Console, AccuSync displays an error message like the following:

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If you see this error, verify that the AccuSync server is running. If necessary, restart the AccuSync server and try starting the AccuSync Management Console again. See AccuSync Services for more information.

The AccuRev client has not been detected

If the AccuRev client has not been installed or if AccuSync cannot find the accurev.exe file in the path you provided in the connection configuration, AccuSync displays an error message like the following:

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If you see this error, verify that the AccuRev client is installed. Check the AccuRev connection settings dialog box to ensure that the path provided for accurev.exe is accurate.

Connection failed

AccuRev 6.1 introduced support for the Secure Sockets Layer (SSL) protocol to provide encrypted communication between AccuRev clients and the AccuRev Server. If you are using AccuRev 6.1 or higher and SSL has been enabled on the AccuRev Server, you will be unable to connect to the AccuRev Server until you accept the SSL certificate. See Post-Installation Procedures in the AccuSync Installation and Release Notes for more information.

Parent topic: Start the AccuSync Management Console