The AccuSync installation includes a default AccuWork schema for your ITS located in \defaultAccuWorkSchema\its where you installed AccuSync (c:\Program Files (x86)\AccuSync\defaultAccuWorkSchema\rally, for example). This AccuWork schema includes all the fields needed to synchronize AccuWork and ITS issues, as well as many fields that, while not required to support issue synchronization, are considered useful in most installations, like the Status field, for example.
To use the default AccuWork schema, simply copy the defaultAccuWorkSchema\its\dispatch directory to the \dispatch directory for any depot you plan to synchronize with your ITS:
xcopy <install>\defaultAccuWorkSchema\<its>\dispatch\* <storage>\depots\<depot_name>\dispatch /E
cp -r <install>/defaultAccuWorkSchema/<its>/dispatch <storage>/depots/<depot_name>
Where:
After you have copied the default AccuWork schema to each of the depots whose issues you want to synchronize with those in your ITS, you must create values for your project (or, in the case of Remedy, application) mapping group.