A. BMC Remedy Configuration Reference : Mapping Definitions Summary

Mapping Definitions Summary
The following table summarizes the mapping definitions included in the default configuration for BMC Remedy. Details for individual mapping definitions follow this table.
If you create a new AccuSync Configuration (as opposed to using the default configuration for BMC Remedy), you need to create one mapping definition for each type of issue (defect, enhancement, and so on) you want AccuSync to synchronize. Separate mapping definitions must be created to manage change package information for each type.
The basic mapping definition is optional; however, if you choose not to create it, all of the field mappings it defines must be created individually for every mapping definition. See Base Mapping Definitions for more information.
Note that you can name these mapping definitions as you choose, but if you change them, make sure you do so throughout your AccuSync Configuration.
Basic
Required Field Mappings
Field Mappings
Incidents
Required Field Mappings
Inherited from Basic.
Field Mappings
Inherited from Basic.

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