The following error messages are displayed to users when they face problems during provisioning:
Table 2-1 Provisioning Error Messages
|
Error Message |
Cause |
|---|---|
Username length cannot exceed (?) characters. |
The user entered more characters for a user name than is allowed, as specified by the administrator. |
Username is not available. |
The user entered a name that already exists in the directory. |
Passwords don't match. |
The user provided two password values that do not match. |
Passwords must be between (x) and (y) characters in length. |
The user provided password values that are too short or too long. |
Username unavailable. |
The provisioned user account was deleted without first defederating the user. Remove orphaned identity objects from the configuration datastore. IMPORTANT:Experienced LDAP users must remove orphaned identity objects from the configuration datastore. Ensure that you remove only the orphaned objects. Else, you create orphaned objects by mistake. |
Unable to complete authentication request. |
The password provided does not conform to the Windows password complexity policy in Active Directory. Ensure that Active Directory is configured to use a secure port, such as 636, and that the user’s password conforms to the complexity policy. If you encounter this error, you must reset the password on the Windows machine. Can occur when users are allowed to create accounts from a service provider’s login page, when the service provider uses Active Directory as the user store. |