29.2.4 Configuring Access Gateways Alert Profile

The alert profile determines which alerts are sent and where the alerts are sent.

  1. On the Home page, click Access Gateways > Edit > Alerts > [profile name].

  2. Select one or more of the following:

    Alerts

    Description

    Access Gateway Configuration Changed

    Generated each time when the configuration of Access Gateway is modified.

    Access Gateway Stopped Responding

    Generated when the system is not responding to health status

    Access Gateway is Up

    Generated each time when Access Gateway is started.

    Access Gateway Embedded Service Provider failed to start successfully

    Generated when the Embedded Service Provider (ESP) service is not starting or encounters an error while starting.

    Access Gateway Embedded Service Provider failed to initialize after {0} seconds

    Generated when the ESP service is not responding to a status call.

    Server Communication channel failed to start

    Generated when the JCC service does not get started or respond.

    Access Gateway Embedded Service Provider failed to stop

    Generated when the ESP service cannot be stopped from the UI command.

    Failure in Audit, Local Syslog is offline

    Generated when the syslog server is unreachable

    Connection Refused

    Generated when a connection is refused.

    Proxy Initialization Failure

    Generated when ESP fails to initialize.

    System Up

    Generated each time the Access Gateway is started.

    System Down

    Generated each time the Access Gateway is stopped.

    Configuration Changed

    Generated each time the configuration of Access Gateway is modified.

    Failure in Audit, Stopping Services

    Generated when the audit server has failed, and the Access Gateway has been configured to stop services.

    To configure Access Gateway to continue when auditing services are not available, on the Home page, click Auditing and deselect the Stop Services on Audit Server Failure option, and click Apply.

    Failure in Audit, Will lose events, but continuing services

    Generated when the audit agent has failed. Access Gateway continues to run, but no audit events are generated.

    To solve this problem, enable proxy service logging (see Configuring Logging for a Proxy Service). The common and extended log files provide some details on the HTTP traffic.

    If you do not want Access Gateway to run without generating events, shut down Access Gateway.

    Failure in Audit, Server is offline

    Generated when the audit agent is unable to contact the audit server. When this condition occurs, the audit agent uses local caching for the audit events.

    Do not allow this condition to continue indefinitely. Access Gateway soon reaches the limits of its local cache. Events might be lost and Access Gateway might need to stop services.

    For troubleshooting information, see “Troubleshooting Novell Audit” in the Novell Audit Administration Guide.

    DNS Server Not Responding: (Access Gateway Appliance) Generated each time the DNS server stops responding.

    DNS Server Is Now Responding: (Access Gateway Appliance) Generated each time the DNS server comes up.

    DNS Parent Address Invalid: (Access Gateway Appliance) Generated when the IP address of DNS parent is invalid.

    DNS Resolver Initialization Failure (10 seconds): (Access Gateway Appliance) Generated when the DNS resolver initialization fails.

    DNS Resolver Initialization Failure (2 minutes): (Access Gateway Appliance) Generated when the DNS resolver initialization fails.

  3. Select where you want to send the alerts:

    Send to Device Manager: Select this option to send alerts to Administration Console.

    Send to SNMP: (Access Gateway Service) To configure the SNMP server, click Send to SNMP. See SNMP Profile.

    Send to Log File: To send alerts to a log file, click New, specify a name for the log profile, and click OK. See Configuring a Log Profile.

    To enable a log profile, select the profile, and click Enable.

    Send E-mail Notifications: Click New, specify a name for the email profile, and click OK. See Configuring an Email Profile.

    To enable an email profile, select the profile, then click Enable.

    Send to Syslog: Click New, specify a name for the Syslog profile, and click OK. See Configuring a Syslog Profile.

    To enable a syslog profile, select the profile, then click Enable.

  4. To enable an alert action profile, select the action profile and click Enable > OK.

    Alerts are not sent to a log file, email addresses, or a syslog file until the action profile is enabled.

  5. On the Alert Profiles page, verify that the alert profile is enabled and click OK > OK.

  6. Update Access Gateway.