Information Management at Scale

OpenText Observability and Service Management Cloud

Cut the cost and complexity of IT Operations

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Tests

  • Reveal
    assets accurately
  • Resolve
    problems faster
  • Reduce
    operational waste

Overview

Reimagine IT Operations and transform the way you work

For decades, IT Operations has been trapped in a reactive cycle of alerts and tickets that frustrates users and drains budgets. 

OpenText™ Observability and Service Management Cloud—a composable platform that unifies service management, AIOps, observability, automation, CMDB, and asset management cuts the cost and complexity to transform the way you work. Now you can reveal assets accurately, resolve problems faster, and reduce operational waste. Operational freedom is your new normal.

Get the CloudOps reimagined ebook

How Observability and Service Management Cloud powers your business

Improve speed and reliability with autonomous cloud operations.

  • Consolidate help desks

    Unify the service experience and reduce costs with a single solution powered by self-service, GenAI, and mobile access. Automate processes, reduce tools, deploy faster, and elevate experiences—no developers needed.

  • Know your environment

    Reveal the unknowns in your environment. Complete, scalable, rapid discovery reveals all resources and their connections—on cloud and on premises.

  • Reduce operational waste

    Seamlessly integrate multiple vendors, unify reporting, and automate consistently with a composable CloudOps platform powered by GenAI.

  • Gain full observability

    Consolidate cloud and data center information to quickly pinpoint root cause, automate service restoration, and hit service-level targets—all while trimming expenses.

6 steps for IT Operations teams

Discover the power of Observability and Service Management Cloud

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Service management
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Network management
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AIOps
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Discovery and CMDB
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IT asset management
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Automation
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Cloud management
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Observability
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Aviator
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Observability and Service Management Cloud resources

See more success stories

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IT is hitting the complexity wall. AIOps and Observability can help

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How FinOps cuts cloud waste, engages engineers, and builds a bridge to GreenOps

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Getting the digital workplace right

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OpenText helps U.S. federal agencies deliver ITSM more securely with less complexity

Read the blog

Generative AI virtual agents are coming, plus 3 ways to cut complexity

Read the blog

IT is hitting the complexity wall. AIOps and Observability can help

Read the blog

How FinOps cuts cloud waste, engages engineers, and builds a bridge to GreenOps

Read the blog

Getting the digital workplace right

Read the blog

OpenText helps U.S. federal agencies deliver ITSM more securely with less complexity

Read the blog

How can we help?